Our company guarantees that all production processes will be strictly carried out in accordance with the company's system. We will closely communicate with users and owners in product design, manufacturing, and inspection processes, provide feedback on relevant information, and welcome users and owners to visit our company for guidance at any time.

For the equipment and products supporting key projects, ensure delivery according to the contract requirements. For those requiring technical services, technical service personnel will be dispatched to participate in unboxing acceptance and guide installation and commissioning work until the equipment operates normally.

Ensure to provide excellent pre-sales, sales, and after-sales services to users, comprehensively introduce the product's performance and usage methods to users before sales, and provide relevant information. It is obligated to invite the demand side to participate in the technical design review of the supplier when needed.

Organize business training on equipment installation, debugging, use, and maintenance techniques for the demand side according to user needs. Track the quality of key users, conduct user visits, and continuously improve product performance and quality based on user needs in a timely manner.

The equipment (product) operates for twelve months as a warranty period. Any quality problems that arise during the warranty period are the responsibility of Zuoke Electric, and the product is guaranteed three guarantees (repair, replacement, and return).

For products that exceed the warranty period, we guarantee to provide repair parts and provide repair services according to user needs. We offer factory price discounts for product accessories and vulnerable parts.

After receiving the quality issue information reported by the user, respond within 2 hours or dispatch service personnel to arrive at the site as soon as possible, ensuring that the user is not satisfied and the service does not stop.